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Privacy Policy

Mastrick Community Centre (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including when you make bookings or payments online.

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1. Information We Collect

We may collect the following information when you use our services:

  • Personal details: Name, address, email address, phone number.

  • Booking information: Details of classes, events, or facilities you book.

  • Payment information: Card details (processed securely via our payment provider), billing address.

  • Technical data: IP address, browser type, and cookies when you use our website.

 

2. How We Use Your Information

We use your information to:

  • Process bookings and payments.

  • Communicate with you about your bookings or enquiries.

  • Send you updates about events and services (if you have opted in).

  • Improve our website and services.

  • Comply with legal and financial obligations.

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3. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract: To provide the services you have requested (e.g., processing a booking).

  • Legal obligation: To comply with UK law (e.g., accounting and financial record keeping).

  • Consent: For marketing communications (you can withdraw consent at any time).

  • Legitimate interests: To improve our services and protect our facilities.

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4. How We Store and Protect Your Data

  • Your personal information is stored securely and only accessible by authorised staff.

  • Payment details are not stored by us; they are processed securely by our third-party payment provider.

  • We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

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5. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

  • Trusted third-party service providers (e.g., payment processors, booking software providers).

  • Authorities, if required by law.

 

6. Cookies

Our website may use cookies to improve your experience, such as remembering preferences and analysing site usage. You can control cookies through your browser settings.

 

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations (e.g., financial records are kept for 6 years).

 

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request deletion of your data (where applicable).

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent for marketing.

 

To exercise these rights, contact us using the details below.

 

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

 

Mastrick Community Centre
Greenfern Road, Aberdeen, AB16 6R

mastrickcc@gmail.com
01224 788 288

 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.

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